Support & monitoring

Most network failures announce themselves. They go unnoticed because nobody is watching.

A link that progressively saturates. A device whose temperature is rising. A certificate expiring in 15 days. These signals exist — but without active monitoring, they only become visible after the outage.

ARCrezo monitoring watches your infrastructure continuously and triggers alerts before problems affect your business. Preventive maintenance addresses identified risks before they become incidents.

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Continuous network monitoring and preventive maintenance

Does this sound familiar?

●You experience regular network incidents without understanding the root cause

●Your network equipment is not monitored and you discover outages when users complain

●Firmware and security updates on your equipment are not tracked

●You want to anticipate failures rather than suffer them

Scope of work

✓Network monitoring deployment (availability, performance, thresholds)

✓Alert and escalation configuration

✓Regular review of metrics and trends

✓Planned preventive maintenance (updates, checks)

✓Monthly report with key indicators

✓Proactive recommendations based on observed data

What is not included

✕Application and server monitoring — unless directly network-related

✕SOC or advanced security monitoring (SIEM) — specialist partners can be engaged

Deliverables

✓Monitored infrastructure with configured alerts

✓Availability and performance dashboard

✓Monthly monitoring reports

✓Preventive maintenance plan

✓Log of preventive interventions carried out

How it works

Deploy

Install and configure monitoring tools on your infrastructure.

Calibrate

Set alert thresholds relevant to your context — avoid false positives.

Monitor

Watch continuously, handle alerts, schedule preventive maintenance.

Optimise

Adjust thresholds, propose improvements based on observed data.

Why ARCrezo?

✓Monitoring tailored to your reality: thresholds calibrated on your infrastructure, not a generic template

✓Prevention, not just reaction: preventive maintenance scheduled from actual data

✓Clear reporting: you see the state of your network without having to interpret it yourself

Frequently asked questions

Which equipment can you monitor?

The vast majority of professional network equipment (switches, routers, firewalls, Wi-Fi access points) supports standard monitoring protocols (SNMP, syslog, API).

Are alerts handled 24/7?

That depends on the contract level. Alert handling availability is defined together based on your needs.

Can remote sites be monitored?

Yes — that is one of the key advantages of network monitoring. It applies to all your interconnected sites.

Is your network being monitored? Ask us via our contact form.