Support & monitoring

When your network lead leaves, everything they knew leaves with them. Unless it is written down.

Network knowledge in a business is often held by a handful of individuals. A vendor who does not renew, an IT employee who resigns — and suddenly nobody knows how things actually work.

ARCrezo keeps your network documentation up to date continuously and organises knowledge transfer to your teams. Infrastructure knowledge becomes a company asset, not a personal one.

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Ongoing network documentation and knowledge transfer

Does this sound familiar?

●Your network documentation does not exist or has been outdated for years

●A vendor or staff change has left grey areas in your infrastructure understanding

●Your internal IT team has taken over the network but lacks clear reference materials

●You are preparing a transition — acquisition, merger, vendor change — that requires up-to-date documentation

Scope of work

✓Initial mapping and documentation of the existing infrastructure

✓Establishment of a continuous update process

✓Drafting of operations and troubleshooting procedures

✓Knowledge transfer sessions with your teams

✓Documentation updated at every intervention

✓Storage and organisation in a tool suited to your organisation

What is not included

✕Certification training — transfer is operational, not academic

✕Application and server documentation — unless directly network-related

Deliverables

✓Complete and up-to-date infrastructure map

✓Operations and troubleshooting procedures

✓Per-site equipment sheets

✓Handover guide for new vendors or staff

✓Documentation updated at every intervention

How it works

Inventory

Map the existing setup and identify documentation gaps.

Document

Produce the initial documentation to agreed standards.

Transfer

Working sessions with your teams to take ownership of the documentation.

Maintain

Update systematically at every intervention or change.

Why ARCrezo?

✓Documentation is not optional at ARCrezo — it is part of every engagement

✓Usable format: adapted to your tools, readable by all stakeholders

✓Real transfer: your teams understand their infrastructure, not just where to find the files

Frequently asked questions

In what format is documentation produced?

We adapt to your existing tools (Word, Confluence, Wiki, PDF). If you have no tool, we recommend a solution suited to your size.

How long does it take to document an existing network?

Between 2 and 10 days depending on the size of the scope, plus validation time with your teams.

How is documentation kept up to date over time?

Every ARCrezo intervention includes an update to the relevant documentation. We can also define an internal process for your own changes.

Is your infrastructure documented? Let us change that.