Support & monitoring

Your network managed, monitored and maintained — without you having to think about it.

Managing a network in-house without dedicated expertise means accepting a reactive posture rather than a proactive one. Businesses that entrust their infrastructure to ARCrezo do so not out of a lack of competence — they do it to focus on their business.

Managed network infrastructure means your network handled end to end: continuous monitoring, proactive maintenance, planned evolutions. You get a consistently high standard without paying for a full-time expert on the payroll.

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End-to-end managed network infrastructure

Does this sound familiar?

You have no dedicated internal network resource and move from one incident to the next
Your IT teams have other priorities and the network is managed between urgent tasks
You want a consistent level of service on your infrastructure without having to track everything yourself
You have multiple sites and coordination has become complex

Scope of work

Continuous network infrastructure monitoring (alerts, thresholds, availability)
Preventive and corrective equipment maintenance
Firmware and security update management
Change management and planned evolutions
Monthly reporting and periodic review
Dedicated point of contact for all network questions
What is not included
Server and application management — ARCrezo works at the network layer
Equipment procurement — advised and coordinated on request

Deliverables

Continuously monitored and maintained infrastructure
Monthly availability and incident reports
Annual improvement plan
Up-to-date documentation

How it works

01

Onboard

Onboarding audit: inventory, documentation, identification of priorities.

02

Stabilise

Address identified critical points, deploy monitoring, formalise procedures.

03

Operate

Manage continuously: incidents, preventive maintenance, updates, evolutions.

04

Improve

Propose and plan evolutions based on monitoring data.

Why ARCrezo?

Smooth onboarding: we manage the existing setup before proposing evolutions
Full transparency: you see exactly what is happening on your network
Proactivity: evolutions are proposed before problems become emergencies

Frequently asked questions

What is the difference from network support?

Support handles incidents as they occur. Managed infrastructure also includes proactive monitoring, preventive maintenance and evolution management.

Does ARCrezo replace our current network vendor?

Yes — or we coexist depending on scope. This is defined at the framing stage.

How does the onboarding of the existing setup work?

Through an onboarding audit that documents the infrastructure and identifies priorities. We operate the existing setup before proposing evolutions.

Want to delegate network management? Let us discuss the scope.

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